|1 – International Customers||3 – Tracking Number|
|2 – Delivery||4 – Returns and Refunds|
1 – International Customers
- Yes, we ship internationally!
- Inform your country and zip code during checkout to know the international shipping options and rates.
1.1 – Customs and Duties
- MeLikesTea is not responsible by any means for the custom fees or duties you may have to pay once the parcel arrives in your country.
2 – Delivery
- Your parcel is posted during the manufacturing period (for made-to-order) or within 5 working days (for ready-to-ship products).
- If you are paying using PayPal make sure that your delivery address in such platforms is the same as the address stated in your MeLikesTea account before making the payment.
- We can only send your order to your PayPal shipping address and it cannot be changed once the order is placed.
- If you are about to move to a new address wait till you move to place your order or use a friend’s or relative’s address to receive your order.
2.1 – International Delivery
- Please note that we cannot ship to PO Boxes or Military States (AA, AE or AP).
- All international orders are sent using an FedEx and are usually delivered within 8 business days;
- Since August 2022 all shipments are sent via Signed Delivery, which means FedEx will obtain a signature from someone at the delivery address or from somebody nearby, such as a neighbour or building manager.
- Due to our partnership with FedEx we are able to offer the same shipping rate to anywhere in the world! Whether you are in the USA, UK, Australia or any other country, the shipping rate is the very same and only changes according to the weight of your order.
2.1.1 – Lost or Stolen Parcel
- Only orders shipped via “Signed delivery” are eligible for a compensation in case the parcel is stolen or lost.
- The compensation is only granted after a FedEx investigation takes place to identify the mishappen. No refunds or compensation are made before the investigation is concluded.
2.2 – National Delivery
- National orders are shipped via PAC or SEDEX according to the customer’s choice.
- PAC takes up to 15 business days to be delivered;
- SEDEX takes up to 7 business days to be delivered.
2.2.1 – National Free Shipping
- National free shipping is available for orders over R$400;
- The orders granted free shipping will shipped via PAC.
- The National Free Shipping is only valid in Brazil.
3 – Tracking Number
- All parcels are registered and the tracking number is sent automatically once the order is shipped;
- It is the customer’s duty to follow tracking updates;
- In case of problems occurred during delivery we will do everything we can to ensure that it is solved.
4 – Returns and Refunds
- We do not accept exchanges or returns. All sales are final.
- Everything is handmade and examined before being sent to you, therefore there will be no returns or refunds once you receive your items.
- Pay attention to the item’s measurements before adding it to your shopping cart.
Last update: August 11, 2022.